Return Policy

Customer satisfaction and approval is of high priority to us.

Our motivation is to deliver perfect service to our customers, to satisfy them and please them. We enjoy building a loyal relationship with our clients and friends and are pleased when their experience with shopping with us is with ease and pleasure.

    • 30-Day Return Policy:

We gladly offers 30 day return policy for our valued customers. We want your satisfaction and faith in our products to last forever, for that matter we strive hard to meet all the needs of our prized customers. Bearing this fact, however if for any reason, you are still not fully satisfied with your purchase, we have a simple 30- Day Returns policy through which you can return the item of your purchase to our office(s) within the first 30 days of the shipment for a 100% refund or exchange.

    • Return Process:

Authorization Code:

You must seek a return authorization code before returning the item. You can call on our customer service number at 631.514.4635 or email us at to get your return authorization code. We will email you the return authorization, you can then print the return authorization along with a copy of the Sales receipt and send it along with the package.

Insured Package:

In order to return an item purchased, make sure the package is fully insured. However, the return shipping of any item is on your account.

Package Return

The returned merchandise must be undamaged and sent back in its original condition and packaging. There should be no scratches or marks on the item. Any worn or damaged item will not be refunded.

Diamond Grading Certificate:

If any diamond certificate was provided at the time of purchase, then it is mandatory to duly return the original copy along with a copy of the invoice.


You must email the tracking number once the item is shipped back to us.


All items will be inspected by a gemologist prior to issuing a refund.

Shipping Cost:

Initially there is no shipping cost included in your purchase invoice when you purchase an item from us. However, this applies only if you keep the item with you. But in case of return, the associated shipping fee of $20 will be deducted from the refund amount.


              Terms & Conditions

              Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

              The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...